SUBSTITUTION POLICY
In some instances, our photo may represent an overall theme or look and include one-of-a-kind vase which cannot be exactly replicated.
Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. if this is the case with the gift you've selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value.
If any design elements are of major importance to your order, please include them in the florist instructions at checkout to ensure availability.
RETURN POLICY
We’re only happy if you are. We are committed to providing you with the best quality and design, but due to the delicate nature of plants and flowers and the possibility of unforeseen circumstances, we offer partial refunds and full replacements on a case to case basis. Please contact us within 48 hours of your delivery with a photo, delivery name, address and order number(if applicable) here: contact@myglendaleflorist.com. All cancellations are subject to 20% restocking fees.
DELIVERY TERMS
Deliveries will be made from 8am-7pm for any giving arrangement. Unless Delivery Window is purchases, excluding holidays(including Mother's and Valentine's Day), then those windows will be honored. However, there is not a guaranteed time window and some deliveries may take longer.
My Glendale Florist is located in Glendale, California and hand delivers to all of Los Angeles. Including but not limited to the following areas:
Los Angeles, La Canada Flintridge, Montrose, Pasadena, Glendale, La Crescenta, Burbank,Venice, Marina Del Rey, Playa Del Rey, Santa Monica, Duarte, Canoga Park, Winnetka, West Hills, Chatsworth, Northridge, Porter Ranch, Reseda, North Hills, Granada Hills, Tarzana, Woodland Hills, Panorama City, Culver City, Monrovia, Sunland, Tujunga, San Fernando, Sylmar, Mission Hills, Sun Valley, Panorama City, Sherman Oaks, North Hollywood, Universal City, Altadena, Arcadia, Sierra Madre, South Pasadena, Verdugo City, Pasadena, San Marino, Encino, Van Nuys, North Hollywood, Studio City, Valley Village, Toluca Lake, Alhambra, West Hollywood, and Beverly Hills
Delivery charges vary depending on traveling distance. Orders that are delivered outside of the Glendale Florist Delivery Zone will be executed by another florist, and therefore cannot be guaranteed to look exactly like the arrangements shown on this website that were created by the Glendale Florist Designers. The type of vase and the specific flower varieties used may be substituted depending on what is in season. Since flower prices may also vary, the arrangement size and number of flowers used may not reflect what the Glendale Florist can offer to customers in our Southern California delivery zone.
We always retain the wonderful element of surprising the person you’re sending flowers to. If our delivery driver knocks on the door and there is no answer, our customer service team will call to the recipient’s phone number. If no one answers, we may call you to ask to advise. If our driver is at a business or residence where there is a safe location we will leave it in a safe place, and then leave a voicemail for your recipient to let them know they have flowers. We’ll leave our information as well so that they can reach out in case there are any concerns. In occurrences when we do not feel like there is a safe place to leave the flowers, we return them to the shop and notify you and your recipient, letting your recipient know to reach out to us to reschedule the delivery of a fresh arrangement at a time that works best for them. This is something we offer typically at no extra cost.
Anonymous orders will be kept anonymous on our end to an extent. We do not adjust any messages after the orders have been placed. We will disclose the senders first name if the recipient calls or texts us. This also applies to any law enforcement situations.
You can also email inquiries: Contact@myglendaleflorist.com
MINIMUM DELIVERY ORDER
The minimum order for delivery is $80 plus tax and delivery fee(if applicable). Please note that a delivery minimum increase may apply around certain holidays.
PURCHASES:
If you decide to make a purchase, you further agree that: (i) all factual assertions you have made in the purchase and/or registration process will be true and correct; and (ii) you will not register an account on behalf of any third party or use a third party’s account on their behalf. You are solely responsible for the activity that occurs on your personal accounts, and you must keep your account password(s) confidential. You must notify us immediately in the event that your password security has been compromised. www.myglendaleflorist.com or www.bloomnation.com will not be liable for your losses caused by any unauthorized use of your account.
CURRENCY:
All purchase items are in United States Dollar currency. We only accept payments in US Dollars. Please check an online currency converter to calculate the cost in your currency. The applied exchange rate may be calculated by PayPal, by your bank, and/or by those who fulfill payment.
CANCELLATION:
A written request for cancellation is required 12 hours prior to delivery of orders. Orders cannot be changed or canceled if items have been delivered. No Refunds. Store credit only. Please check carefully before submitting your order.
SALES TAXES:
All buyers are subject to respective state sales taxes.
